Echo® EcholinkPro Troubleshooting
If you cannot find an answer, please contact us directly by email info@hear4you.com
Transmitter has no power (no red light)
- Make sure power adapter is connected securely
- Make sure mains socket is switched ON
- Make sure transmitter is switched ON (rear panel switch)
Note: If transmitter will not receive any audio signal within 5 minutes it will switch off automatically. You need to switch it OFF and ON again using rear switch.
Receiver has no power (no green light)
- Make sure receiver is fully charged.
- Switch Receiver ON by rotating yellow wheel (clockwise)
Charging base has no power (no red light)
- Make sure power adapter is connected securely
- Make sure mains socket is switched ON
Transmitter is switching off automatically after few minutes
- Make sure transmitter is receiving suitable audio signal through audio cables. Please use: Analogue Audio Out, Scart Out, Headset Out, Digital Optical OUT (SPDiF).
- You may need to activate TV Outputs via TV Audio settings
Receiver is switching off automatically after few minutes
- Make sure receiver is receiving signal from the transmitter.
- Stay within the range of the transmitter (Line of Sight)
- Make sure receiver is fully charged.
- You may need battery to be replaced. Contact our office 0161 480 8003
No sound through headset
- Make sure receiver is receiving audio signal from the transmitter. Receiver must stay with line of sight of the transmitter. Do not cover transmitter or receiver.
- Make sure receiver is fully charged.
- Increase volume by rotating yellow wheel.
- Check headset for any mechanical damage and replace if needed
- If you have spare standard 3.5mm headset it is worth to try it.
Noise through the headset or neckloop with HD channels, Netflix, Amazon stick, DVDs (only Digital connection)
- Make sure your TV/TV Box Digital Audio Output format is set to PCM or Normal (this system does not support Dolby Digital format)
Signal is breaking
Make sure:
- Receiver is fully charged.
- Audio cables are securely connected.
- Receiver is within distance range from the transmitter (Line of Sight, do not cover transmitter or receiver)
- You may have some interference with other electronic equipment. EcholinkPro will interfere with Plasma TV, florescent bulbs or very bright day light. Do not use EcholinkPro with plasma TV.
Can’t hear sound through TV internal speakers after connecting equipment through Optical Out
- Some TV brands or models can cut internal speakers when using TV Audio Outputs (Digital Out or Analogue Out). If possible, please set TV Audio Out to “Audio Out and Speakers Simultaneously” which will allow you to hear the sound through EcholinkPro and TV speakers. Unfortunately not all TVs will have this option available. Please contact TV manufacturer customer service for further advise. Before you purchase new TV we strongly recommend to ask TV Sales Team if particular TV model includes this option.
- Alternatively connect EcholinkPro system to TV box if possible
No sound through neckloop
Make sure:
- neckloop is securely connected to the receiver
- receiver is receiving audio signal from the transmitter.
- receiver is fully charged.
- your hearing aid is on T-position.
- Increase volume by rotating yellow wheel
- If you have spare neckloop please check if it is working
Receiver green LED light is changing to red or RX does not keep charge
- Please fully charge the receiver.
- New unit may need up to 7 cycle charges to have full battery capacity
- You may need battery to be replaced. Contact our office 0161 480 8003
I do not have any audio output on my TV
You may connect our product directly to TV box such as Virgin, Sky etc using Optical Out. You may also try to connect our products to TV HDMI ARC using Echo HDMI Arc Extractor available here.
Alternatively, for the latest transmitter with microphone socket use 202/M microphone on lead (sold separately here) and attach it using velcro provided close to the TV speaker.
How to activate my TVs optical output?
To activate optical output you may need to go to TVs Audio Settings and activate it. You may also need change audio format from Dolby Digital to PCM or Normal.
Please note that some of the TV brands may mute internal speakers when Optical Output in use. Please seek for advice from your TV retailer for more infromation.
How do I connect my product to the TV?
There are a few different ways in which our products can be connected to a TV:
- Digital Optical Audio Output. Many of the newer TVs no longer have analogue audio output, they have digital optical audio out or coaxial audio out. This socket is found at the back of your TV. Fortunately most of our latest product is compatible with optical output and have this connection as a standard. If your product is not compatible with digital outputs you will need Digital to Analogue Converter.
- Scart Socket. Using the phono-phono leads and the scart plug, connect to the scart socket, usually found on the rear of your television. PLEAST NOTE: It is usually best not to use the scart sockets as this can result in picking up the wrong sound or sound that is out of sync with the picture. In this case please use below methods:
- Audio Output. On the television usual a red and a white socket located on the back of your TV and usually indicated by a circle with an arrow pointing out of it.
- Headphone Socket. This may be on the front or back of your TV. Connect to this using the phono-phono lead, connect directly to the headphone socket with the 3.5mm jack plug. (In some cases this may cut the TV speakers so other people will not be able to listen to the TV)
- HDMI eARC/ARC – to be able to use this connection you would need to purchase separate device called HDMI eARC/ARC extractor. This device is widely available online (Amazon, ebay etc)
- For more info about connections click here
What is digital optical audio output?
This is a type of connection found on modern TVs. It produces a digital signal rather than a analogue signal. Fortunately most of our latest products are compatible with this outputs. If you have older products (analogue) you would require a Digital to Analgoue Converter to connect it to your TV.
Can I use a different kind of headset to the ones provided with my equipment?
Yes, our products use a standard 3.5mm stereo headphone socket, so as long as the headset you want to use has a 3.5mm stereo jack, it will be compatible with our equipment.
Please note that batteries may last shorter if you use different headphones.
Can I use a different kind of headset to the ones provided with my equipment?
Yes, our products use a standard 3.5mm stereo headphone socket, so as long as the headset you want to use has a 3.5mm stereo jack, it will be compatible with our equipment.
Please note that batteries may last shorter if you use different headphones.
Can I use a neckloop without a hearing aid?
No, the neckloop works in conjunction with the hearing aid being switched onto the “T” position, there is a magnetic field that is created by the neckloop and then the sound is picked up through the “T” coil in the hearing aid.
Why my TV speakers are muted?
When using headphone outputs or optical outputs some of the TV brands may mute internal speakers. If that is the case go to TV audio settings and select Internal Speakers+Optical Out/Headphones simultaneously- TV settings Quick Guide Download Unfortunately not all TV will have this options available. Before purchasing new TV we strongly advise to check that with TV retailer.
What are the differences between Echo Radiolink2.4G and EcholinkPro?
- Frequency: Even both devices look very similar they are using different transmission signal. Radiolink2.4G operates on 2.4GHz frequency whereas EcholinkPro is using InfraRed signal. Because of that you must keep line of sight between EcholinkPro Transmitter and Receiver otherwise signal will be disrupted. If you wish to have total freedom of movement whilst watching TV please purchase Radiolink2.4G. However, if a lot of devices around your home is using 2.4GHz frequency then EcholinkPro may be a better choice as it should not interfere with other 2.4GHz products.
- Rubber surface:Radiolink2.4G receiver is covered with rubber finish whereas EcholinkPro is made from semi-transparent plastic to be able to receive InfraRed signal.
- High contrast Yellow Mic button for visually impaired: Both device can be used as personal listeners and TV listeners. To switch between TV and Conversation you must press microphone button on the receiver. Echolink Pro mic button is in bright yellow, Radiolink2.4G mic button is black.
- Using with Plasma TVs: EcholinkPro is not suitable for plasma TVs. Please note that most modern TVs are LED TVs (not plasma) and can be used with EcholinPro. However if you have plasma TV we recommend to purchase Echo Radiolink2.4G TV Listener.
- Price: As InfraRed technology is generally cheaper than 2.4GHz buying EcholinkPro may be better option for customers which would like to save some money but still have a high quality product.
Can person with pacemaker or ICD use your products?
Persons with pacemakers or other medical devices should always consult their GP/ physician or cardiologist before using the device. NeckLoops should not be worn by persons with pacemakers or ICDs (implantable cardioverter defibrillator). Please contact your GP or cardiologist for further information.
Always keep any electronic devices at least six inches away from your ICD or pacemaker.
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Extremely good – next day delivery. Very important when assistance for hearin is involved. Well done!
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