When you return Products to us for any reason other than in accordance with your Right of Cancellation (as set out at clause 5 in our Terms of Sale), you will need to follow the procedure below.
You must return the product to us as soon as reasonably practicable and along with your proof of payment. You will bear the cost of the return postage and packaging. We recommend that you get proof from the postal service or courier that you have returned product to us.
When you contact us to return Products you will be given a Return Merchandise Authorisation number (“RMA”) which we ask is enclosed and quoted when you return the Products to us. All returns must be sent to the address below:
Returns: Echo House, 26/ 27 Haigh Park, Stockport, Cheshire, SK4 1QR.
We will examine the returned Products and will notify you of your refund via e-mail or writing within a reasonable period of time.
Products returned by you because of a defect or fault will either, at our discretion, be refunded in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us, or we will supply you with replacement Products.
If we decide to give you a refund we will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail or in writing that you were entitled to a refund for the defective Products.
If you are a consumer, you have a legal right to cancel the order, or return it, within a period of 14 days.
Your right to cancel the contract starts on the date of the Dispatch Confirmation (the date on which we e-mail you to confirm our acceptance of your order). We will then refund you the price you paid for the Products. If we have already dispatched your order you will be responsible for the return postage and packaging.
To cancel a contract you just need to let us know of your decision to cancel, you can e-mail us at firstname.lastname@example.org or contact us by telephone on +44 (0)161-480-8003 or complete the cancellation form on our website